British Gas vs E.ON Next: Tariffs, Tech, and Service Compared

Choosing Between British Gas and EON Next for Your Energy Needs

British Gas serves over 7 million UK households with a mix of fixed and variable tariffs, smart meter options, and home services like boiler repair and emergency cover. E.ON Next powers around 5 million homes with 100% renewable electricity and competitive unit rates. It’s known for lower standing charges and better customer support ratings.

Both companies install smart meters, offer mobile app tracking, and comply with Ofgem’s energy price cap.

British Gas and E.ON Next as Energy Providers

British Gas, owned by Centrica, is the oldest and largest UK energy provider. Established in 1812, it delivers gas, electricity, and home services nationwide.

E.ON Next, launched in 2019 after Npower’s restructure, is part of the global E.ON group. It focuses entirely on sustainability, offering 100% renewable electricity and biomethane gas blends, appealing to eco-conscious households.

Company Comparison Table

Choosing the Right Provider

Your decision depends on what matters most to your household:

• British Gas is best for those who want a wide range of home services, including boiler cover and emergency repairs.
• E.ON Next is ideal for green-focused households looking for 100% renewable electricity, flexible tariffs, and lower standing charges.

What to Prepare Before You Switch

Before changing suppliers, gather the following:

• Your latest energy bill
• Current meter readings
• Details of your current tariff and provider
  This information will help you compare offers, estimate savings, and ensure an accurate switch.

How to Compare and Switch in 4 Simple Steps

Step 1: Review Your Energy Usage

Check your historical usage on past bills. Look for seasonal spikes and usage patterns to pick the best tariff for your household.

Step 2: Compare Tariffs and Contract Terms

Use the table above to compare unit rates, standing charges, exit fees, and renewable options. E.ON Next stands out with its no-fee variable plan, while British Gas offers broader service bundles.

Step 3: Check Customer Reviews and Support Quality

E.ON Next receives higher scores on Trustpilot and resolves more complaints quickly. British Gas has more mixed reviews, with some issues around billing.

Step 4: Switch and Set Up Online

Switching can be done online in minutes. Both providers offer user-friendly mobile apps for tracking usage and managing bills.

Renewable Energy and Sustainability

• E.ON Next provides 100% renewable electricity to all residential customers and uses biomethane in some gas plans.
• British Gas offers select green tariffs like its Green Future plan, which supports carbon offset projects.

Smart Meter Features

Both companies offer smart meters that track usage in real time.

• British Gas connects meters to its app, though users report some tech bugs.
• E.ON Next enhances smart meter use with off-peak savings, helping users cut costs during low-demand periods.

How to Choose Between British Gas and E.ON Next

1. Check your energy usage from past bills.
2. Compare fixed and variable tariffs, including unit and standing charges.
3. Evaluate customer service reviews from platforms like Trustpilot.
4. Read the contract terms, including exit fees and renewable energy options.
5. Choose the provider that aligns with your budget and values.

Step 1: Review Your Current Energy Usage

Analyze your energy bills to determine monthly consumption. Use actual meter readings rather than estimates for accurate tracking. Identify high-consumption appliances, such as heaters and washers, to assess how they affect your bill. Knowing these details allows you to choose a plan that matches your energy profile.

Step 2: Compare Tariff Options and Terms

Review unit prices, standing charges, and whether the tariff is fixed or variable. E.ON Next offers better flexibility with zero exit fees on its variable plans. British Gas provides more service options but at a slightly higher cost. Examine the contract duration, renewable energy inclusions, and penalty clauses.

Step 3: Review Customer Support and Service Quality

Trustpilot and other review platforms show E.ON Next scores higher in customer satisfaction. They respond faster and resolve more complaints within a single business day. British Gas has more complaints, primarily related to billing accuracy. Compare contact methods, wait times, and digital tools like apps.

Step 4: Switch and Set Up Your Account

Switching involves notifying your old provider, submitting final meter readings, and setting up an account with your new supplier. Both companies offer user-friendly websites and mobile apps for easy account management. After setup, track your usage and billing through the app to ensure everything runs smoothly.

Renewable Energy Plans and Sustainability

British Gas offers partial renewable electricity and options like Green Future Tariffs, which support global offset projects. E.ON Next provides 100% renewable electricity to all households and incorporates biomethane in gas services. Their long-term investments in wind and biomass energy support the UK’s carbon neutrality goals.

Smart Meter Features and Access

Smart meters from both companies provide real-time energy tracking. British Gas supports usage tracking via its mobile app, though reviews note occasional technical issues. E.ON Next combines smart meter insights with time-of-use tariffs, helping customers lower costs by using energy during off-peak periods.

Final Thoughts

British Gas and E.ON Next serve different needs. If you want robust home service packages and don’t mind slightly higher fees, British Gas may be a better fit. If you care more about environmental impact and cost-efficiency, E.ON Next is the better option. Review usage data, contract terms, and customer service benchmarks to make a smart, informed choice.

Frequently Asked Questions

Which provider is more affordable for average households in the UK?

E.ON Next tends to be more affordable for most UK households due to its lower unit rates and standing charges. However, actual costs depend on usage, location, and specific tariffs. It’s important to compare full quotes using your actual consumption data.

Do both companies offer green energy plans?

Yes. E.ON Next offers 100% renewable electricity to all residential customers. British Gas offers green energy on select plans and also supports offset initiatives through its Green Future tariff. Both providers allow you to reduce your carbon footprint.

How easy is it to switch from one provider to the other?

Switching is simple and can be done online or via the provider’s app. You’ll need to submit meter readings and confirm account details. The process typically takes a few days and does not disrupt your energy service.

What should I prepare before changing my energy supplier?

Have your most recent bill, current meter readings, and account information ready. Review your current tariff and check for early exit fees. Use this data to compare plans and make a seamless switch to a better provider.

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Reviewed and edited by Albert Fang.

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Article Title: British Gas vs E.ON Next: Tariffs, Tech, and Service Compared

https://fangwallet.com/2025/07/12/british-gas-vs-e-on-next-tariffs-tech-and-service-compared/

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