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Companies that rely on contract drivers to conduct business quickly realized the importance of ensuring the safety of those drivers. It’s impossible for a business like theirs to function if its contract workers believe the work is too dangerous for them to perform. Many services, such as DoorDash and GrubHub, have started looking into ways of keeping their delivery drivers safe, both with training and features in their driver apps.
All three services specialize in restaurant takeout and grocery delivery services, making use of independent drivers with their own vehicles to complete the deliveries. However, in recent years, there has been an uptick in violence against delivery drivers, with new stories reporting on the death of an Uber Eats driver, the theft of a vehicle for another delivery service, and carjackings. Working with the public can be a risky business, and these companies have made strides in their efforts to keep their drivers as safe as possible. Instacart vs DoorDash vs Grubhub all have similar safety records, but which one has the best safety features for drivers? Here, we compare some of these features below.
- During the pandemic, DoorDash offered financial assistance to drivers who had to be quarantined if they had completed at least 30 deliveries for the company.
- It allows both the driver and the customer to request contactless deliveries.
- Using the driver app’s Safe Dash feature, ADT security can call 911 on the driver’s behalf if needed.
- If a driver has a problem with the current delivery, they can get in touch with GrubHub driver care by selecting “help” from the app’s menu.
- Drivers are advised to use messaging apps to share their location, and to call 911 themselves in the event of an emergency. There are no in-app emergency features for drivers.
- For every thirty hours of work, a driver may take one hour of sick leave, up to a maximum of forty hours per year.
- It allows for the delivery of goods without the need for physical contact.
- Workers are alerted via the app if there is an emergency in an area and are instructed to stay away from it.
- In-app emergency calling is available.
- Drivers for Instacart can go to safety training sessions to learn the best ways to do their jobs for the company.
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Driver safety records and the number of reported incidents show that there isn’t much of a difference between these three companies, Instacart vs DoorDash vs Grubhub, and one isn’t necessarily safer than the others. Rather, in addition to the safety features offered to drivers, the driver himself is still responsible for safe practices and awareness of a delivery area and its surroundings. Customers and delivery drivers alike are now being given the option to rate each other, allowing delivery drivers to see if there have been any previous issues with a customer, and thus determine whether or not they should accept the customer’s order. Generally speaking, DoorDash and Instacart have the best driver safety features, with Instacart in a close second place. Although GrubHub makes some attempts to safeguard its drivers through the use of the app, it instead relies on the drivers to pick up safety skills on the job and to do so independently, thus counting it the lowest in driver safety among the three.
1. Where can a new driver for these delivery companies learn about best safety practices?
On Reddit and YouTube, veteran drivers give newbies advice on how to stay safe on the road regardless of which company they work for. Instacart, on the other hand, offers some optional video lessons for drivers.
2. What else can drivers do to ensure their own safety?
The company’s logo should be prominently displayed on your vehicle, such as a magnetic sign or a safety vest with the company’s logo sewn into it, to identify you as a delivery driver. As a result, customers and neighbors are less likely to become suspicious when they see an unfamiliar vehicle and person arrive in their neighborhood.
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